FAQs

If the info below doesn't answer your questions, feel free to reach out! We want to provide amazing service - even if you aren't a customer yet. The best way to reach us is through email at info@heat-ups.com

ORDERS LEAD TIME

Orders typically have a 1-2 business day lead time to be prepared fresh.

DO YOU SHIP?

We ship in Texas only with a flat rate fee of $39

We only ship on Tuesdays and we currently have a 2 business day lead time on shipping orders.

When will my order be ready for local pickup?

Within 2 business days 

LOCAL PICK UP
Pickup notifications are sent by email, please also check your spam folder if it hasn't come to your inbox yet. 

Heating Instructions

• Each meal contains microwave heating instructions on the label of the film it comes with 

Storage 

We recommend storing meals in the freezer immediately upon receiving. They will last in the freezer for 4-6 months

What happens if I don’t pick up my meals?

orders not picked up within 14 days of ordering will be forfeited and discarded. We are unable to store orders beyond this time frame.